Offering a free confidential service for the most important job in the world.

Parentline ACT

Parentline - Telephone Counselling Service Available

Parentline offers a free telephone counselling service to parents and carers. If you would like to talk with a counsellor about any issue regarding bringing up children and family relationships, please phone us on 6287 3833 between 9am and 5pm.

You don't have to be in crisis to contact us!

By phoning us you will have access to:

  • Immediate counselling and support over the telephone from qualified professionals;
  • Information on other services;
  • Referral to other agencies;
  • Ideas and resources about parenting;
  • Ongoing telephone support and face-to-face counselling.

Parentline offers a respectful, caring, understanding approach to your parenting questions.

Brief Recent History

Parentline lost its main source of funding in December 2012, and has been operating since then because of the good will and expertise of its volunteers. These include the managment committee, ex-staff, volunteer telephone support workers and supervisors. To enable us to continue we are seeking alternate sources of funding, and would appreciate any form of support.


Parentline ACT Appeal - Keep Parentline Operating!

Donate online through our Please Donate button above (or send a cheque PO Box 4102 Weston Creek 2611).

(as a charity, all donations to Parentline are tax deductible)

Parentline ACT is a not-for-profit community organisation that is the only telephone counselling service for parents and carers in the ACT.  The service extends a unique, immediate and accessible source of support, information and ideas, to all parents of children of all ages –available through a simple phone call (or email).  During our 35 years of service to the region, we have offered prompt support to tens of thousands of parents and carers needing help with that most important of jobs – raising a child. In addition, Parentline runs Paint and Play,  a free, supported weekly activity in a park to engage both parents and children (a ‘soft entry point’ for families reluctant to approach services).

Parentline offers excellent value-for-money in our quest to support parents and provide an early intervention and prevention service, responding to an average of 3,500 calls a year. 

Early intervention initiatives that focus on parenting practices can prove a crucial and cost-effective way to manage the burden of mental health problems in children and adults”[1].  The estimated return to society for every $1 invested in early intervention services ranges between $7 and $16.

A Single Donation

  • will help us remain open, providing telephone support to parents and carers

A Regular Donation will help provide these services:

$10 per month per year

  • Makes it possible for 2 clients in crisis to be assisted  by telephone counselling staffed by professional parenting counsellors
  • Makes it possible to provide 1 client with ongoing telephone support by trained and supervised volunteers for that year.

$20 per month per year

  • Makes it possible for 4 clients in crisis to be assisted by professional telephone counsellors.
  • Makes it possible to provide 2 clients with ongoing telephone support by trained and supervised volunteers for that year.
  • Will provide a place on the annual training course for volunteer telephone support workers.

[1] Family and Relationship Services Australia: Value for Everyone: Understanding the Social and Economic Benefit of Family Support Services.  October 2013.

Sponsors- Donations

Parentline greatly appreciates the support and funding received from:  ACT Playgroups, the YMCA, The Tradies, the Southern Cross Club, Ainslie IGA, Capital Chemist, The St George Foundation and Brumby's Bakery.




For 24-hour telephone counselling phone Lifeline on 13 11 14.