About Parentline ACT

Parentline ACT is a not-for-profit organisation offering a free confidential telephone service for vulnerable parents in the ACT experiencing distress and disadvantage.

Parentline ACT is the ACT’s first-stop parenting helpline. We offer free, confidential counselling and support for parents, carers, and guardians — from pregnancy through to raising teenagers.

We’re here when parenting feels overwhelming, confusing, or just plain hard. Our trained counsellors listen without judgement, support without conditions, and guide without pressure. The goal is simple: that every parent leaves feeling clearer, calmer, and more confident.

Our approach

All ages, all stages

We support families at every point in the parenting journey.

Immediate and confidential

You can call us and speak to a trained counsellor straight away.

Inclusive and safe

Culturally responsive, trauma-informed, and welcoming of all family types.

Tailored support

from one-off advice to ongoing counselling or referral to specialist services.

Why we exist

Parenting stress takes a real toll on family wellbeing. Evidence shows that talking with a trained, empathetic counsellor can reduce distress, improve decision-making, and strengthen parenting skills. That’s why Parentline ACT exists — to make support easy to access, judgement-free, and practical for every family.

Part of Toora Women

Since July 2024, Parentline ACT has been operated by Toora Women, ensuring strong governance, infrastructure, and continuity. While we’re part of a broader organisation, Parentline remains dedicated to supporting all parents, carers, and guardians across the ACT.

Learn more about TOORA

We care about your privacy and feedback

Parentline ACT is managed by Toora Women. See below information about our privacy policy, Complaints and Feedback processes and other helpful contact information.

Statement of Commitment

We are committed to safeguarding vulnerable adults and children, and to the implementation of the National Principles for Child Safe Organisations. This means we:

Have zero tolerance of abuse, neglect and exploitation.
Listen to the voices of vulnerable people and children – we have appropriate opportunities to speak with children about rights and decision making.
Commit to take all allegations seriously and respond in line with policy, procedure and legislation. Policies and Procedures are accessible, responsive and used by families, carers and children.
Provide Cultural safety and safe environment for Aboriginal and Torres Strait Islander people, Culturally and Racially Marginalised people (CALM) and people with disability.
Embed a culture of safety and response.
Have policies, procedures and systems in place to protect vulnerable people and children, and review them.
Provide information to clients and children of their rights and how to make reports or complaints’