Vision and Mission


To enhance parenting in our community.


  • To provide free, accessible and confidential support to the parenting community.
  • To promote positive parenting practices
  • To build community capacity.
  • To inform social policy about parenting issues.
  • To facilitate excellence in counselling and support.

Identity and values

Parentline is an organisation which:

  • respects the essential humanity, worth and dignity of all people and promotes this value in our work
  • uses a respectful, non-judgmental, client-centred counselling framework
  • gives sufficient time for clients to talk about issues affecting them.
  • emphasises, acknowledges and builds on the existing strengths of parents.
  • acknowledges the rights of parents and other clients to make their own choices, within the constraints of child protection legislation.
  • allows clients in crisis and needing support to use the service as often as is needed.
  • invites feedback about the counselling and support given.
  • recognises and respects diversity and is sensitive and aware of cultural, gender, lifestyle, age and religious differences.
  • respects and preserves the privacy and confidentiality of information of our clients
  • fosters an organisational environment of professionalism, respect, care, support and cooperation.
  • actively facilitates the maintenance and development of the competence of all our workers

These values are consistent with the ethical principles set down by the Psychotherapy and Counselling Federation of Australia (PACFA). 

Parenting Approach

Parentline volunteers and staff members are trained in the Parent Effectiveness model. While we are here to help you find the solutions that are right for you and your family, when we offer insights and suggestions it is from the perspective of P.E.T.

Parent Effectiveness is a model by Thomas Gordon. It is focused on creating resilient, responsible children, and peaceful parenting. It's main aims are to build mutual respect and good communication between parents and children.

To find out more about P.E.T. see and for Parent Effectiveness Training in the ACT see